Disgruntled clients go head to head with two mountains over unpaid claims


By Theodorah Waga Mawasha

KGAPANE-Health and life insurance is vital as it helps to make a financial burden lighter following a death, critical illness or disability which can prevent you from earning a normal income.

It is for this reason that it is crucial to ensure that your insurance policy is up to date so that your claim can be paid out as expected.

Multiple families from Tzaneen allege that they have been left high and dry by the aforementioned insurance giant on several occasions.

Harry Matlakala from Lenyenye detailed how there were shortage of food at his uncle’s funeral a week ago because the company failed to pay out.

“It was an embarrassing situation to have people come to support you and go home without eating. We were expecting R13, 370 which was for grocery but did not receive it within the stipulated 48 hours. We are still waiting hitherto”, Matlakala said.

Another member who did not wish to be mentioned relayed her frustration and disappointment with the company during the most difficult time.

“My husband is the one who first took out the funeral policy. When he passed in February, I took over from him and started paying the monthly premium of R380, 00 a month. In September, after my sister passed away, I submitted a claim so that I can cover the funeral costs, but, to my dismay, I was sent from pillar to post”, anonymous said.

Anonymous further said that the document she signed clearly stipulated that money will be paid out within 48 hours after all documents were received.

“My experience with them is not a pleasant one as well. I am left with debt after having to borrow money to cover burial costs after my mother passed”, she said.

The publication contacted Two Mountains Tzaneen branch manager for comment but were referred to the national sales manager Boyce Dhladhla who promised to investigate the allegations and revert, nonetheless, no response has been forthcoming.

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