Capitec clients share frustrations over app glitch


By Staff Reporter

Capitec South Africa was hit by a significant service outage on Thursday morning and from the looks of it, the bank’s technical difficulties remain, almost 24 hours later.

Capitec Bank apologized to its customers via Twitter and SMS on Thursday morning for any inconveniences caused by ongoing outage issues affecting its mobile and online banking app, as well as other digital services including ATM and card payment usage.

According to the bank, its IT technicians have been “doing everything they can” to repair the problem.

Down Detector users began reporting issues since the early hours of Thursday morning, but the first major outage spike was recorded at around 7 am.

Almost 24 hours later, the early hours of Friday morning saw frustrated Capitec customers feeling left in the dark as no updated communication or progress reports were given by the bank until an hour ago.

Capitec has yet to announce exactly why the service is experiencing technical and connectivity problems but attempts to empathize with its clients, saying they “realize this is a terrible experience…and apologize for the inconvenience.”

#Capitec has been trending on Twitter since Thursday morning. As it stands, it is currently the number one trending topic in South Africa as exasperated customers have been expressing their annoyance in classic South African humour.

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